OCX is an easy to use omnichannel Contact Center solution that helps you provide a superior eXperience at a lower cost.
Designed from the groud up to be omnichannel, OCX provides for your agents as well as your customers a seamless eXperience regardless the channel they choose. OCX includes a set of tools for interactions routing, a dialer with unparalleled efficiency while complying with international regulations, powerfull real-time insights as well as statistic analysis, powerful integration capabilities and guaranteed budget control.
Three Simple Applications to Manage Your Call Center
Three simple applications to optimize your contact center according to your role.
WebAgent
The Web UI to view the necessary elements to improve the performance of your agents.
Manager
The simplest and faster comprehensive management of contact center solutions.
Designer
No more time wasted with complex developments. Now, you can do it all from the Designer!
What are the benefits?
Save up to 70% compared to other Contact Center solutions
OCX costs less than all legacy Contact Center systems. You only pay for what you use. You choose the type of engagement you want, the plan that is right for each agent. Training plans allow you to determine your knowledge of the solution and to beuser, standalone or expert. Whatever your choices, our teams of engineers will be at your side to support you.
Make your changes in minutes, not weeks
At CX Factory, when we talk about simplicity, it means that with only a few clicks, you can set up an omnichannel Contact Center and agents can begin talking and messaging with your customers right away. Making changes is easy with the intuitive UI that allows you to create voice and digital contact flows, rather that custom developments that can take months and cost tens of thousands of euros.
Pay per use model to face unpredictable demands
OCX allows you to scale your contact center up or down to any size, onboarding of agents in response to normal business cycles or unplanned events. As part of a SaaS offer, you can support your customers by accessing OCX from anywhere in the world on secure, reliable, and highly scalable infrastructure. All you need is a supported browser and an Internet connection to engage with customers from anywhere.
The Tool You Ever Dreamed of Having
The right omnichannel contact center software makes providing great customer experience easy, from call center basics to the latest CX innovations.
Voice
Offer a uniquely exceptional experience to your customers by connecting them to the best available agent. make it more agile and efficient than ever!
Omnichannel
Manage campaigns and conatcts across all your channels in a single application with a universal queue to maximize your agents utilization rate.
Dialer
Take your sales to the next level using differnt types of dialers available with OCX and maximize agent productivity.
Self-Service
Drive better customer eXperiences while making your operations more profitable, versatile and scalable with our IVR tool.
Give email the attention it deserves with email management tools built-in to your Contact Center desktop.
Social Networks
Build positive and amazing customer eXperiences by meeting customers on the platforms they already use.
IM & Messaging
Embrace modern channels to touch base with your customers without disrupting their day. Message them in real-time to solve issues quickly – no phone call needed.
Reporting & Analytics
Easy and immediate access to the relevant information to monitor your Contact Center operations, enbling you to make the necessary adjustments in real time to maintain your levels of service.
Integration & APIs
OCX offers you the ability to integrate with off-the-shelf and custom applications as well as existing corporate databases allowing you to protect your investments and increase their potential.
